Terms and Conditions

CONTEXT

 

Superior14.Eu  Reasserts Its Commitment To Protecting Its Customers’ And Website Visitors’ Data. Thus, And In Compliance With The General Data Protection Regulation (GDPR – Regulation (EU) 2016/679 Of The European Parliament And Council, Of The 27th Of April 2016), On The Protection Of Natural Persons Regarding The Processing Of Personal Data And On The Free Movement Of Such Data, Superior14 Has Reviewed The Terms And Conditions Of Use Of The Online Store, As Well As Its Privacy Policy. The New Wording Of These Texts Will Come Into Effect On May 25th, 2018.

 

GENERAL TERMS AND CONDITIONS

Access To And Use Of This Website Are Subject To These General Terms And Conditions Of Use, Which Include The General Conditions Of Sale Of The Online Store Www.Superior14.Eu And The Data Protection And Privacy Policy Presented By The Commercial Company Vip Supplements Fitness Store Pafou 38  T.K 3052 Cyprus  Limassol Hereinafter Referred To As Superior14.Eu®, By Reference To The Trademark It Holds.

 

INTRODUCTION

The Sales Made Via The Online Store Www.Superior14.Eu Presuppose The Customer Has Accepted The General Conditions Of Sale That Are Established In Compliance With The Legislation Applicable To The Electronic Retail Category.Superior14.Eu Reserves The Right, However, To Change These General Conditions Of Sale Without Prior Notice And Is Obliged To Publish Any Changes To This Website. Superior14.Eu  Is Not Responsible For Any Situations Generated By The Unavailability Of The Website, Whatever Its Duration, And Reserves The Right To Limit The Access To Certain Areas Within The Website For Technical Reasons Or To Comply With Legal Obligations.

 

CONCEPTS AND DEFINITIONS

Customer – Any Natural Person Who Is At Least 18 Years Of Age And Creates A Customer Account Under The Agreement That All Information Related To Their Identification And Other Data Necessary To Place And Process Their Orders Are True, Up-To-Date And Complete.For All Purposes, Superior14.Eu Considers That A Legal Entity Is Identified And Singled-Out By The Connection Between Its Company Name, Registered Office And The Tax Id Number Indicated At The Time Of Creation Of The Respective Customer Account.Cookie – Small Data File Sent To The Customer’s Computer And Kept On Its Hard Disk.

When An Account Is Created On The Website, A Cookie Will Be Kept On The Customer’s Computer That Will Allow For An Automatic Authentication Whenever S/He Visits The Website Again. Cookies Are Also Used So That Our System Can Follow The Customer’s Steps During A Shopping Session. If The Customer Does Not Allow The Use Of Cookies, S/He Will Not Be Able To Use This Website. Personal Information – Information Related To An Identified Or Identifiable Natural Person, I.E., The “Data Subject”, Identifiable, Directly Or Indirectly, By Reference To An Identifier (E.G., Name, Identification Number, E-Mail Address, Ip Address, Etc.). Intellectual Property – All Intellectual Property Rights To The Software And Content Available Through This Website Belong To Superior14, And Are Licensed And Protected By Worldwide Laws And Treaties.

All Of These Rights Are Reserved To Superior14 And Its Suppliers. The Customer May Store, Print Or Otherwise Present The Contents Of This Website For Their Personal Use Only. Publication, Manipulation, Distribution Or Reproduction, In Any Format, Of Any Content Contained In This Website Is Forbidden, As So Is Its Connection To Any Business Or Company. SUPERIOR14. – TRADEMARK HELD BY THE COMMERCIAL COMPANY VIP SUPPLEMENTS FITNESS STORE.

Data Processing — Any Operation Or Set Of Operations Performed On Personal Data Or Sets Of Personal Data, Whether Or Not By Automated Means, Such As Gathering, Recording, Organising, Structuring, Storaging, Adapting Or Changing, Retrieving, Consulting, Using, Disclosing By Transmission, Dissemination Or Otherwise Making Available, Comparing Or Interlinking, Restricting, Deleting Or Destroying. Data Processing Controller – The Commercial Company Vip Supplements Fitness Store, Best Identified Above. Website – Internet Website Www.Superior14.Eu, Titled And Operated By The Company Vip Supplements Fitness Store For The Purpose Of Promoting And Selling The Products Of That Online Store.

 

OBJECT

The Object Of The Present General Terms And Conditions Of Use Is To Define The Conditions Of Access And Use Of The Website By A Customer Who Wishes Purchase On This Online Store.The General Conditions Of Sale Are Intended To Regulate The Processing Terms Of The Commercial Transactions Between Superior14.EU And The Customer. The Data Protection And Privacy Policy Aims To Identify Privacy Protection Measures Regarding The Processing Of Personal Data And The Free Circulation Of Such Data, Including Personalised Data Management Tools Provided By The Customers.

 

GENERAL SALES CONDITIONS – ORDERING AND PURCHASING PROCESS

Payment Options And Deadlines – Once An Order Has Been Placed In The Customer’s Account, The Selected Payment Option Shows A Deadline For Payment. If This Deadline Comes To Pass Without Any Confirmation Of Payment, And The Chosen Payment Option Is Not Cash On Delivery, The Order Will Be Cancelled.

 

SUPERIOR14.EU  HAS THE FOLLOWING PAYMENT OPTIONS AVAILABLE FOR PURCHASES MADE AT ITS ONLINE STORE

 

Credit Card

The Customer Will Be Able To Pay Using A Credit Card And Take Advantage Of The Liquidity And Payment Deadlines Offered By His/Her Bank. All Transactions On Our Website Are Secure.

 

IS IT SAFE TO PAY ONLINE USING MY CREDIT CARD?

Superior14.Eu Uses A Sophisticated Fraud Detection And Prevention Mechanism. This Solution Makes It Possible To Verify The Authenticity Of Online Payments, While Simultaneously Ensuring Our Customers’ Data Integrity And Security, As Well As Their Identification.

This Security Feature Is Provided Via Ssl (Secure Socket Layer) Technology That Encrypts Communications Between The Customer’s Computer And Our Server, So That They Cannot Be Intercepted. Thus, Superior14.Eu Reserves The Right To Refuse Payment Of Any Order By Any Transaction Considered To Be Illicit. Any And All Activities Considered As Illegal Will Be Immediately Reported To The Competent Authorities.

3D Secure: 3D Secure Is A Communication Protocol Designed To Improve Online Payment Security And Enable The Authentication Of The Card User By The Credit Card Issuer. When Paying At An Online Store, A Credit Card Validation Process Is Triggered. Should The Credit Card Be Considered Valid, 3D Secure Protocol Security Systems Check The Customer’s Identity, Resorting To The Credit Card Issuer In Real Time. The Issuer Validates The Customer’s Identity And Informs The Store System That The Card Being Used Is Legitimate.

The Goal Is To Protect Credit Card Users, Minimising The Possibility Of Fraudulent Credit Card Use And Improving Overall Transaction Performance. This Protocol Is Used By Visa, As “Verified By Visa”, And By Mastercard, As “Secure Code”.

 

HOW IS CREDIT CARD PAYMENT PROCESSED?

After Selecting The Credit Card Payment Option And Clicking On “Place Order”, The Customer Is Directed To The Payment Platform Where The Necessary Credit Card Data Needs To Be Entered, Namely The Credit Card Number, Expiration Date And Security Code. Finally, Clicking On The “I Validate My Payment” Button Will Set The Transaction In Motion. If Payment Is Declined, An Error Message Will Be Displayed In The Shopping Cart Window. In Such An Event, Attempting To Complete The Transaction Again Is Recommended. If The Problem Persists However, We Advise The Customer To Contact His/Her Bank Or Credit Card Issuer For Further Information. Once Payment Is Completed, The Amount Will Be Charged To The Customer’s Credit Card Account. If, For Any Reason, It Proves Necessary To Completely Or Partially Cancel The Order, The Corresponding Value Will Be Reimbursed Within 5 Working Days. The Transaction Will Show On The Customer’s Credit Card Statement Three Working Days Following The Reimbursement Date.

Warning: Payments Are Always Charged In Euros, Even If Prices Are Displayed In Other Currencies. Some Banking Institutions May Charge Currency Exchange Rates. Superior14.EU Is Totally Alien To This Fact And Is Not To Be Held Responsible For It.

 

DELIVERY PROCESS

Once The Order Has Been Shipped, The Customer Will Receive A Confirmation E-Mail With The Respective Invoice, Assigned Tracking Number And A Link That Allows Tracking Of The Order On The Carrier’s Website. Trying To Track The Order At The Time The Shipping Confirmation With The Tracking Number Is Received May Not Return Any Results. Shipping Information May Take Up To 24 Hours From Reception Of The Shipping Confirmation E-Mail To Be Updated On The Carrier’s Website. Superior14.EU  Cannot Be Held Responsible For This. Orders Are Delivered From Monday To Friday, With The Exception Of National Or Municipal Holidays, At The Address Provided By The Customer When Placing The Order.The Customer May Receive The Order At Whatever Address S/He Prefers (With The Exception Of PO Boxes). S/He Should Provide An Address Where S/He Will Be Between 9 Am And 7 Pm. The Chosen Carrier Will Attempt To Deliver The Order At The Address Indicated By The Customer.

Warning: Choosing A Specific Delivery Time Is Not Possible, As Deliveries Are Conditioned By The Routes Defined By The Carrier On The Respective Delivery Date. Providing An Incorrect Or Incomplete Address May Lead To The Parcel Being Returned To Superior14.EU Which May Mean Additional Costs Imputable To The Customer. As Such, We Recommend The Customer Makes Sure That The Delivery Address Provided When Placing The Order Is Complete And Accurate. Once The Order Is Placed, It Is No Longer Possible To Change Either The Delivery Address, Or The Billing Details.

 

SHIPPING COSTS

Shipping Costs Are Automatically Calculated By Our System, Depending On The Following Factors:

  • Actual Or Volumetric Weight Of The Parcel (Whichever The Highest)
  • Order Amount (A Free Delivery Service Can Be Made Available In The Case Of Promotional Campaigns For Orders Of €20 Or More* **)
  • Carrier Prices, Which Are Updated On A Regular Basis

Shipping Costs Are Automatically Updated As The Customer Adds Items To The Shopping Cart. Regardless Of The Established Minimum Amount To Obtain Free shipping e.g

 

GREECE :  FREE SHIPMENT PURCHASES OVER 99€

EUROPEAN COUNTRIES : FREE SHIPMENT PURCHASES OVER 149€

REST OF THE WORLD:  FREE SHIPMENT PURCHASES OVER 149€

Some Countries May Have A Minimum Amount Per Order. It Is Not Possible To Place An Order Lower Than This Amount.

 

ORDER CANCELLATION

The Customer Can Only Cancel The Order As Long As It Has Not Yet Been Paid For And Is Not Yet Being Processed. If This Is The Case, The Customer Can Simply Access Their Account And Click On “Orders”. In The “Order History” Column, The Customer Must Select The Order To Be Cancelled, And Then Click On “Cancel Order” In The “Order Details” Column. Once The Order Is Cancelled, A Confirmation Message Will Be Displayed.

Order Cancellation Is Only Possible Via The Previously Described Procedure. Any Cancellation Request Made By Any Other Means Will Not Be Fulfilled.

 

RETURNS

Should The Customer Wish To Return One Or More Items, This Can Be Done Within 14 Days After Receiving The Order, As Long As The Products Are Still Intact, Sealed, Complete And Inside The Original Packaging, Which Cannot Be Damaged, Altered Or Scratched. It Is Up To The Customer To Ensure That The Returned Items Arrive At The Facilities Mentioned Below Within 28 Days From The Day On Which The Order Was Delivered.To Exercise The Right Of Return, The Customer Must Contact Our Customer Service. It Will Be Necessary To Specify The Order Number, Description(S) Or Reference Number(S) Of The Product(S) To Be Returned, And How The Reimbursement Is To Take Place.Reimbursement Is Possible Via The Original Payment Method

The Customer Also Needs To Check If The Product(S) S/He Wishes To Return Was/Were Acquired As Part Of Any Promotional Campaign, And If, For That Reason, S/He Received Any Free Product(S). If That Is The Case, It Will Be Necessary Not Only To Return The Product(S) In Question, But Also The Gift Added For Free. Both Are Required To Comply With The Aforementioned Guidelines. A Pack, Composed Of Various Products, Can Only Be Returned In Its Entirety. If The Customer Wishes To Return A Product Belonging To A Pack, All Products That Are Part Of That Particular Pack Must Be Returned. All Products In The Pack Are Required To Comply With The Aforementioned Guidelines.

It is up to the customer to send the item(s) to the following address: Superior14.Eu – Vip Supplements Fitness Store -Pafou 38 Limassol 3052  Cyprus

Returning Incomplete, Damaged Or Scratched Products, Products Without Their Original Packaging And/Or Label, Or Products That Present Signs Of Use, Will Not Be Accepted. Returning Products That Will Expire In Less Than A Month,  Or Offers   Not Be Accepted. Should Any Item Be Received In Any Of The Above-Mentioned Conditions Or With The Carrier Label Placed Directly On The Respective Product Packaging, The Customer Will Lose The Right To Be Reimbursed And Will Be Granted 10 Days To Have The Item(S) Picked Up From The Above-Mentioned Facilities, Paying For The Collection Costs.

 

REIMBURSEMENT METHODS

Superior14.EU Will Do Everything In Its Power To Reimburse The Customer As Quickly As Possible. There Is, However, A Maximum Reimbursement Period Of 15 Days From The Day The Product Arrives At The Above-Mentioned Warehouse. If Payment Was Made By Credit Card, Reimbursement Will Be Issued To The Credit Card Used For The Original Payment And Will Appear On The Customer’s Next Bank Statement. If The Chosen Payment Method Was Cash On Delivery Or Atm/Bank Transfer, The Customer Will Be Asked For The Necessary Bank Details Of The Account On Which S/He Wishes To Receive The Reimbursement. *The Above-Mentioned Payment Methods Are Not Available For Every Country. Please Check The Information Above, Under “Payment Methods”, To Know The Ones That Are Available For The Customer’s Country.

 

 PRODUCT INFORMATION

Superior14.EU Takes All Necessary Precautions To Ensure That All Details, Descriptions And Prices Of Products On Our Website Are Correct. Nevertheless, Situations May Occur In Which Information Regarding Products, Including Prices And Promotions, Have Not Been Published Correctly. In Cases Like These, Superior14.EU  Reserves The Right Not To Process Orders Containing Such Products. If A Customer Places An Order For These Products, They Will Be Contacted By Our Customer Service, Informing Them That It Will Not Be Possible To Proceed With The Order Process.

 

Orders May Also Be Rejected Due To Other Reasons, Such As:

  • Out Of Stock Products
  • Inability To Obtain Payment Authorisation
  • Order Is Considered To Be Fraudulent

All Products, Campaigns, Promotions And Offers Are Limited To The Available Stock And/Or Stock Allocated For The Campaign In Question.

Whenever An Order Is Placed Using The Cash On Delivery Payment Method*, And It Contains A Product That We No Longer Have In Stock, It Will Be Removed From The Order And We Will, After Contacting The Customer And Confirming It Should Be So, Dispatch The Remaining Products. If The Order Contains One Or More Products That Are Part Of A Pack, Once The Customer Has Been Contacted For Confirmation, This Pack Will Be Removed From The Order Entirely. If The Selected Payment Method Was ATM Or Bank Transfer*, And The Order Contains A Product No Longer In Stock, It Will Be Removed From The Order And We Will, After Contacting The Customer And Confirming It Should Be So, Dispatch The Remaining Products.

The Above-Mentioned Payment Methods Are Not Available For Every Country. Please Check The Information Above, Under “Payment Methods”, To Know The Ones That Are Available For The Customer’s Country.Superior14.EU  Reserves The Right To Change Prices At Any Time, Without Prior Notice.

Payments Are Always Charged In Euros, Even Though Prices May Be Displayed In Other Currencies. Some Banks May Charge Currency Conversion Rates. Superior14.EU  Has No Control Over This Matter And Therefore Takes No Responsibility For It.

The Products, Information, Services And Other Content Provided On And Via This Website Including, But Not Limited To, Any Products, Information, E-Mails, Services And Other Content Provided On Any Hyperlink, Are Provided In Summary Or Aggregate Form Only.

This Information Is Not Intended As A Replacement For Advice From The Customer’s Physician Or Another Healthcare Professional, Or For Any Information Contained On Or Inside Any Product Label Or Packaging. Before Purchasing Or Using Any Product, Information Or Service Provided On Or Via This Site, Including, But Not Limited To, Any Product, Information Or Service Provided On Any Hyperlink, The Customer Should Contact His/Her Physician Or Pharmacist.

The Customer Should Not Use The Information Available On This Website To Diagnose Or Treat Any Health Condition, Or To Prescribe Any Medication Or Other Treatment. The Customer Should Consult His/Her Physician Or Pharmacist And Carefully Read All The Information Provided By The Manufacturer Of A Given Product, As Well As The Information On Or Inside The Label Or Packaging Of Any Food Supplement, Herbal Or Homeopathic, Before Starting Any Diet Or Exercise Program Or Before Starting Any Treatment For Any Health Condition. Each Person Is Different, And The Way One Person Reacts To A Particular Product May Be Significantly Different From The Way Other People React To The Same Product.Unless Otherwise Indicated On This Site, SUPERIOR14.EU Does Not Endorse Any Specific Product Or Service Offered, Advertised Or Sold On Or Via This Website, Including, But Not Limited To, Any Product Or Service Offered, Advertised Or Sold On Or Via Any Hyperlink. Superior14 Is Not Responsible For Any Product Or Service Advertised By A Third Party And Available On Any Hyperlink As Well As For Any Claims Regarding Quality Or Performance Made By A Third Party.

The Customer Is Hereby Advised That Other Websites On The Internet, Including, But Not Limited To, Hyperlinks And Webpages Containing A Link To This Site, May Contain Material Or Information That Some People May Find Offensive Or Inappropriate, That Is Inaccurate, Untrue, Wrong Or Deceptive, That Is Defamatory, Libellous, That Infringes Third-Party Rights Or Is Otherwise Illicit. SUPERIOR14.EU Expressly Denies Any Responsibility For The Content, Legality, Decency Or Accuracy Of Any Information, And Of Any Products And Services Appearing On Any Hyperlink Or On Any Website That Links To This Site.

 

SUGGESTIONS AND COMPLAINTS

Our Customers’ Opinion Is Very Important To Us, Since It Allows Us To Improve Our Services. As Such, If For Any Reason Our Customers Are Not Happy With Said Service, Or In Case They Have Any Suggestions, We Appreciate It If They Can Take A Few Minutes To Report Any Situation, Preferably By Sending A Message To Our Customer Service Team. If The Complaint Is Related To A Specific Order, Customers Have 14 Days From The Reception Of The Order To Get In Touch With Our Customer Service Team And Report The Issue Detected. If The Customer Received A Defective Or Damaged Product, Or If The Product Received Is Different From The One S/He Ordered, A Video Or At Least Some Photographs That Clearly Show The Issue Detected And The State Of The Box In Which The Order Was Delivered Must Be Attached To The Complaint.

The Customer Should Also Keep The Defective, Damaged Or Switched Product, As Well As The Order Box, In His/Her Possession Until Told Otherwise By Our Customer Service Team. If The Exterior State Of The Box Is Not In Perfect Conditions At The Time The Order Is Delivered, The Customer Must Reject Delivery At The Risk Of His/Her Complaint Not Being Accepted Later.

 

ALTERNATIVE DISPUTE RESOLUTION

In case of a dispute, the consumer can appeal to one of the Alternative Dispute Resolution bodies, or to one of the bodies listed on the European Commission’s Online Dispute Resolution website at https://webgate.ec.europa.eu/odr

WARRANTY

Since One Of The Basic Consumer Rights Is The Access To Services And Goods Matching Those Purchased And Assuring They Are Working Properly, Superior14.EU Guarantees The Quality Of Its Products For A Period Of 24 Months From Purchase Date (Except For Perishable Goods), Offering Its Customers, Whenever It Proves Legitimate, One Of The Following Solutions, Listed In Order:

  • Repair Of Damaged Item, Ensuring Its Proper Functioning And/Or Final Quality
  • Exchange For An Identical Product
  • Exchange For A Product With Similar Characteristics And Purpose, After Securing The Customer’s Agreement
  • Contract Resolution And Subsequent Reimbursement In Case None Of The Previous Options Is Possible

To Exercise His/Her Warranty Right, The Customer Will Always Be Required To File A Complaint With Our Customer Service Team And Return The Goods That Are Malfunctioning Or That Do Not Match The Purchased Item. Our Customer Service Team Will Check The Article(S) In Question So As To Confirm The Validity Of The Warranty Claim Made By The Customer, From Which All Situations Resulting From The Following, Among Others, Are Excluded:

  • Customer Misuse And Intentional Or Unintentional Harm
  • Normal Wear And Tear Of The Product, Provided It Matches The Levels That Are Expected And Declared By The Manufacturer
  • Inability To Confirm The Malfunctioning Or Defect Described By The Customer
  • All Situations Identified As Attempted Fraud

Once The Returned Product Has Been Inspected, The Customer Will Be Informed About His/Her Request.

In Cases Where The Exercise Of Warranty Proves Applicable, Superior14.EU  Will Promote The Repair, Replacement Or Reimbursement Of The Item Within The Shortest Possible Time Up To A Maximum Of 30 Days From The Day Of Written Confirmation Sent By E-Mail Stating That The Customer Is Entitled To Exercise The Right Of Warranty. The Reimbursement Of Any Amount Will Be Made Through The Original Payment Method, Unless A Different Agreement Is Reached With The Customer.These Provisions Do Not Affect The Customer’s Statutory Rights.

 

SUPERIOR14.EU  GIFTS

Once Items Have Been Placed In Your Shopping Cart And The Customer Proceeded To The “Proceed To Checkout” Stage, A Page Will Be Displayed  Informing Him/Her Of The Total Number Of SUPERIOR14.EU GIFTS  Available In His/Her Purchases The Customer Can Then Select The Gifts And Their Quantities According To The Amount Of  Purchases Is Available And Add Them To The Order By Clicking On “ADD TO CART”.  After Having Selected The Desired Gifts, The Customer Must Click On “NEXT STEP” And Proceed For Payment

 

GIFTS CATEGORIES

1) 59€     TO   99€        1 FREE GIFT

2) 100€   TO   200€     2 FREE GIFT

3) 201€   TO   300€     3 FREE GIFTS

4) 301€  TO   400€      4 FREE GIFTS

5) 401€  TO   800€      6 FREE GIFTS

6) 801€ TO   1500€     8 FREE GIFTS

7) 1501€       MORE    12 FREE GIFTS

 

HOW CAN I CONFIRM THAT THE PRODUCTS ACQUIRED WITH SUPERIOR14.EU GIFTS WILL BE SENT WITH THE OTHER ITEMS IN MY ORDER?

 

When Confirming The Items In The Shopping Cart, During Step 4 Of Order Checkout, “Confirmation”, SUPERIOR14.EU GIFTS  Will Appear As “FREE”, Meaning There Is No Associated Cost To The Customer. In Case The Selected Gifts Do Not Appear As Expected In This Overview, The Customer Is Advised To Repeat The Procedure.The Number Of SUPERIOR14.EU GIFTS  Will Be Displayed At The Bottom Of The Page. If The Customer Removes The Gifts From The Shopping Cart Before Completing The Order, Or The Case That Didn’t Place The Gifts In The Basket The Corresponding Amount Of SUPERIOR14.EU Will Be Lost

Referred To As RGPD) And Defined By The Content Of The Commercial Relationship To Be Established Between The Data Subject And SUPERIOR14.EU